Return & Exchange Policy

At Martha Rotten, we want you to love your purchase. If you are not completely satisfied, we are happy to offer exchanges in accordance with the policy below.

Non-Defective Items

We accept exchanges for non-defective items within 30 days of delivery.

• Refunds are not offered.

• Items must be unused, unworn, and in their original condition to be eligible for an exchange.

• Customers are responsible for all return shipping costs associated with exchanges. Go to Exchange/Repair to set one up.

• Once the returned item has been received and inspected, we will process your exchange.

Defective or Damaged Items

If your item arrives damaged or has a manufacturing defect, please contact us within 30 days of delivery.

After reviewing the issue, we will repair or replace the item at no additional cost if the damage is determined to be the result of a manufacturing defect.

Exchanges

Exchanges are accepted for both defective and non-defective items within 30 days of delivery, subject to the conditions above.

Items Not Eligible for Exchange

The following items cannot be exchanged:

• Items returned more than 30 days after delivery

• Items that have been worn, damaged through misuse, or altered after purchase

• Custom or personalized items (if applicable)

How to Request an Exchange

To begin an exchange, please contact us at info@martharotten.com with your order number and reason for the exchange. We will provide instructions for returning your item.